Key Responsibilities
• Lead and coordinate the delivery of social, rehabilitation, and educational day services, ensuring they are person-centred and responsive to client needs.
• Oversee daily operations to ensure services run smoothly, efficiently, and in line with Headway Worcestershire’s values and standards.
• Ensure smooth, efficient, and person-centred service delivery.
• Ensure full compliance with contractual obligations, care quality standards, and the principles of the “Positive Days” framework.
• Monitor, evaluate, and report on service performance, client outcomes, and key performance indicators (KPIs).
• Foster strong collaboration across Headway Worcestershire’s departments and services, promoting effective communication and consistent record-keeping.
Team Leadership
• Line manage a diverse team including care/support workers, volunteers, students, housekeeping, and sessional staff.
• Conduct regular supervision sessions, annual appraisals, and team meetings to support staff development and maintain high standards of care.
• Identify training and development needs across the service and coordinate appropriate learning opportunities.
• Oversee the induction process for all new staff, volunteers, and students, ensuring a consistent and supportive onboarding experience.
Client Support & Assessment
• Conduct comprehensive assessments and regular reviews of client needs in collaboration with internal teams and external professionals.
• Develop and implement personalised support plans that promote wellbeing, independence, and emotional health in line with “Positive Days” framework.
• Ensure safeguarding, dignity, and respect are always upheld in line with organisational and statutory standards.
Operational Duties
• Maintain accurate and up-to-date records, including referrals, invoicing, and client files.
• Manage service budgets, petty cash, and fundraising income responsibly.
• Ensure compliance with health and safety regulations, including conducting fire drills and risk assessments.
• Oversee procurement of materials and maintain stock inventories to support service delivery.
Stakeholder Engagement
• Build and maintain positive relationships with businesses, health and social care providers, and community partners.
• Promote the service to external stakeholders and explore opportunities for funding and partnership.
• Represent the service in meetings, forums, and with external agencies to advocate for client needs and service development.
• Maintain strong communication with the Outreach Service and collaborate across all Headway Worcestershire services.
• Representing Wellbeing Services.
• Take overall responsibility for ensuring timely and accurate reporting of all day-to-day operations to relevant stakeholders.
• Model and promote positive work ethics, maintaining professional boundaries with both clients and team members.
• To undertake any other duties that may be prescribed from time to time by the Chief Executive/Deputies/Trustees.
