Location: The Mill, Gregory's Mill Street, Worcester
Hours: 22.5 hours per week
Reports to: Outreach Service Manager
Closing Date: Ongoing recruitment

• Rewarding, meaningful work in your local community.
• Flexible hours to suit your lifestyle.
• Full training and ongoing professional development.
• A supportive and friendly team environment.
• Access to employee wellbeing resources.

• Plan and organise service delivery in collaboration with the Service Manager.
• Manage staff rotas and coordinate efficient travel routes.
• Evaluate service delivery to ensure it benefits clients, families, and staff.

• Monitor and control service budgets and financial transactions.
• Report maintenance issues and repairs within the service and schemes to appropriate persons .
• Maintain and update digital systems (e.g., Share on the Mill, CM2000).

• Respond to enquiries, conduct assessments, and update client files.
• Develop and maintain client relationships through individual sessions and reviews.
• Promote the service through marketing, networking, and fundraising events.

• Record and analyse service outcomes and provide regular reports to management.
• Attend external meetings and represent the service as required.

• Conduct risk assessments and ensure health and safety compliance.
• Maintain fire safety and COSHH records.
• Ensure confidentiality and data protection standards are upheld.

• Support staff and volunteers with training and supervision.
• Foster a culture of equality, diversity, and inclusion.
• Assist with general administration and contribute to service development.

Management ability

Experience of managing a team and reporting to senior management

• Ability to work independently and manage emergencies.
• Strong organisational and communication skills.
• Experience in care or support services.
• Flexibility to work unsociable hours when required.

Personality

• Self-driven, results orientated with a positive outlook and clear focus on quality and compliance
• A natural forward planner who critically assesses own performance, mature, credible and comfortable in dealing with senior company executives.
• Reliable, tolerant and determined.
• Empathic communicator, able to see things from the other persons point of view.
• Mobile and able to travel.
• Keen for a new experience, responsibility and accountability.
• Able to get on with others and be a team player.

To be able to adapt to the individual service user, professional, service manager etc

Specific job skills

• Able to communicate and motivate via technology or in person.
• Understands the principles of ABI and how to provide care and support to meet individual outcomes
• Experience of managing a group of support / care workers

• To have worked in care / support setting
• Knowledge of acquired brain injury and rehabilitation.
• Experience with digital care systems (e.g CM2000).
• Budget management experience

Training and Education

• Current first aid qualification.
• Safeguarding vulnerable adults, moving and handling.
• Basic knowledge of welfare, benefits and health and safety legislation.

• QCF level 3 health and social care or equivalent
• Introduction to management or to undergo training

Computer skills

Be adept in use of MS Office 2000 or later version, particularly Excel, Word and ideally Access or similar database to basic level. Internet and email

To identify and report on-going upgrades to present IT versions and working within new programs

Other

• Experience of working in the fields of rehabilitation, or an independent living setting.
• Experience of working in supported accommodation or an Outreach service with one or more of the clients groups listed in the column opposite

Work with children or other disability groups

MONDAY - FRIDAY

10am - 3pm

The Mill
Gregory's Mill Street
Worcester
WR3 8BA

MONDAY

9.30am - 2.00pm

Aztec Adventure Centre
(opposite Webbs)
Upton Warren
Bromsgrove
B61 7ER

MONDAY

9.30am - 2.30pm

Wallace House
Community Centre
Oat Street
Evesham
WR11 4PJ

THURSDAY

9.30am - 2.30pm

Areley Kings Village Hall
Areley Common
Astley Cross
Stourport
Worcestershire
DY13 0NB

ABOUT US

Registered Charity Number 702490

Company Registration Number 02443464 (England and Wales)

Affiliated to Headway – the brain injury association
Registered Charity Number 1025852

CONTACT

Headway Worcestershire
The Mill, Gregory’s Mill Street
Worcester WR3 8BA

Telephone: 01905 729729
Email: enquiries@hwtl.org.uk

LINKS

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