Would you like to join the Headway Worcestershire team?

We have a job for you – please contact:

Headway Worcestershire Gregory’s Mill Street Barbourne Worcester WR3 8BA Tel: 01905 729729  

E: enquiries@hwtl.org.uk

Job Description

1.       Job Title:                         Support/Care Worker

2.       Location:                         All Services Worcestershire

3.       Responsible to:               The Service Manager

4.       Responsible for:              All aspects of the day-to-day running of the service.

5.       General Brief:         

The Support/Care Worker role will be to offer structure and guidance to individuals, to achieve as much independence as is possible for them. 

The Support/Care Worker should therefore be both caring and sensitive to their needs and problems and ensure all advice is realistic to each individual and that promises are not made than cannot be met.  

An ability to work with clients on an individual basis and be flexible in ones approach to the work is therefore essential, whilst at all times being conscious of people’s rights as individuals to accept or refuse offered help.

The client should be central to, and actively involved in, all the plans and reviews that take place in relation to their own support needs, assessment and planning, using the SMART (specific, measurable, agreed upon, realistic and time-based) person-centred and outcome focused approach.  Support/Care should be set by the client at a pace appropriate to them, whilst empowering them to take responsibility for their own lives.

The Support/Care Worker will at all times be responsible for monitoring the welfare of the clients, children and young people and the efficient maintenance and up-keep of the schemes.  They will be expected to liaise with social workers, health professionals’ domiciliary, private and voluntary organisations and be an active participant in each individual client’s multi-agency plan and support programmes. The worker is representing Headway and must be professional at all times.

DBS are obligatory and in addition staff are obliged to report if they are at any time arrested and/or charged with a criminal offence. 

Staff are required to comply with the Capability Procedure including attending any medical examination reasonably required.

  1. General tasks
  2. To log in and out of clients homes (RFID tag) to register the visit and comply with the lone working procedure

           bank holidays.  Any extra time worked will be recorded on an ‘Actual Hours Monitoring

           Form’ and your working hours will be reduced over time to bring your hours back in line.

                                     Person specification – Support/Care Worker

 EssentialDesirable
Education / Qualification and trainingNVQ / QCF Level 2 in Health and Social care. Degree of numeracy and literacy skillsComputer skills Moving and Handling, Safeguarding Adults, Infection Control. H&S
KnowledgeCurrent first aid qualification. Basic knowledge of welfare and health and safety legislation. Understanding of people with additional specific needsUnderstanding of disability and the barriers Basic knowledge of person centred planning
Particular skills and abilitiesGood written and verbal interpersonal communication skills.  Tact, diplomacy, ability to listen and also encourage.  Ability to liaise with other staff / agencies / relatives.  Ability to work largely unsupervised.  Ability to manage emergencies.  Ability to provide appropriate practical assistance to meet the people’s needs and ability to cope with unsociable hours. Ability to safeguard and promote the welfare of vulnerable adults, children and young people. Access to own vehicleAbility to resolve problems in a reasoned and controlled manner, which empowers people. 
ExperienceDirect experience or desire to work with any of the following client groups,   Acquired Brain Injury Mental Health Learning Disability Physical Disability Children and Young PeopleExperience of working in the fields of rehabilitation, or an independent living setting. Experience of working in supported accommodation or an Outreach service  with one or more of the clients groups listed in the column opposite
Additional FactorsCommitment to ensuring quality of opportunity for all.  Commitment to the implementation of good health and safety practice.  A good sense of humour Car owner / driver essentialLife experience

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